Hello {{ $ticket->user->name }},
You have received a new reply to your support ticket from our team.
Ticket ID:
#{{ $ticket->id }}
Subject:
{{ $ticket->subject }}
Category:
{{ ucfirst($ticket->category) }}
Status:
@php
$statusClass = [
'open' => 'status-open',
'in_progress' => 'status-in-progress',
'resolved' => 'status-resolved',
'closed' => 'status-closed'
][$ticket->status] ?? 'status-closed';
@endphp
{{ ucfirst(str_replace('_', ' ', $ticket->status)) }}
Priority:
{{ ucfirst($ticket->priority) }}
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